Refund policy
Returns and Refund Policy
Right of Withdrawal and Returns
As a customer, you have a 14-day right of withdrawal and return in accordance with the Swedish Distance Contracts Act (the Act on Consumer Protection in Distance Contracts and Doorstep Sales). The withdrawal period begins on the day you receive the last item in your order. If the final day falls on a weekend or public holiday, the period is extended to the next business day.
WITHDRAWAL FORM →
To exercise your right of withdrawal, contact us before the withdrawal period expires by email at info@bestickbutiken.se OR by using the withdrawal form above.
You can also submit a return request directly through your customer account.
The right to return does not apply to:
- Custom-made or personalised products, such as engraved cutlery
- Products for which otherwise stated in the product information
Engraved Products: Special Conditions
Special conditions apply to engraved products. Neither returns for a change of mind nor exchanges are accepted. The customer is responsible for ensuring that the engraving information provided is correct.
- If engraving has already been completed before the customer corrects the details, a correction fee will apply. In some cases, an entirely new product may be required.
- If we make an engraving error, we will, of course, cover the cost of correcting it.
- The engraving may darken over time. The images for each product show the appearance of the engraving.
How to Return an Item
- Always contact us by email before sending an item back.
- Return the item in its original product packaging and outer packaging.
- You are responsible for return shipping costs, except where the return concerns faulty goods or an error on our part, in which case we cover the return postage.
- We do not accept returns sent cash on delivery.
- Always keep your proof of postage. You are responsible for the goods during return transit.
We must receive the item within 14 days of your notifying us of the return.
Refunds
We will refund the purchase amount, including the standard outbound shipping cost, no later than 14 days after receiving the returned item or confirmation that it has been sent. Refunds are issued using the same payment method used for the purchase.
Uncollected Parcels
A fee of SEK 200 will be charged for parcels that are not collected, corresponding to the actual costs of return shipping and handling.
Faulty Goods and Warranty
BestickButiken applies the Swedish Consumer Sales Act, which provides a 3-year right to make a complaint about faulty goods. The product warranty covers original manufacturing defects, but not faults resulting from modifications you make to the product’s function or appearance. Your order confirmation serves as proof of warranty. We undertake to replace faulty or broken products.
Order Cancellation
If you wish to cancel an order before it has been dispatched, contact customer service immediately at info@bestickbutiken.se.
Contact
BestickButiken.se is operated by Hovjuvelerare Jos W Bohlins Eftr AB, a fourth-generation family business.